Exchange Policy

Within 20 days from date of purchase you may receive one SIZE exchange. Call or email with your original order ID number, the new size you need, and a delivery confirmation number from the carrier you select (you pay return postage) and we'll put the replacement(s) in the mail (first-class 5-7 business days) to you the same day. Exchange items must include tag and plastic bag in new condition. A second exchange is $5. Mail exchange to:

RYS, Inc.
8071 Beverly Boulevard
Los Angeles, CA 90048

Tiger Dreamz Exchange

We do not accept exchanges on any Tiger Dreamz Luxury Pet Bed unless you find a defect in the manufacturing process.